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FAQ

Frequently Asked Questions


1. When can I expect my shipment?

All products state the amount of time necessary for them to ship out.  Once they ship out, the amount of time in transit is determined by the shipping method you selected.

2. How do I talk with someone about my order?

You can email us at onlinestore@iacworld.org or you can call us at +1 212-867-0807 from 5:00pm to 8:00pm EST, Monday through Friday.

3. What is the return policy on items I purchase from the store?

All items can be returned within 14 days from the time of purchase as long as they are in the same condition as when they were shipped to you.  Please note that we have the right to determine if a product cannot be returned due to damage or use.  We can then issue a store credit or a refund.  Click here for more information on our return policy.

4. How can I find out about new products added to the store?

You can sign up on our mailing list.  To find the sign up box, please go to the store homepage and scroll down - the sign up box is on the bottom left.

5.  What forms of payment do you take at this time?

We take all major credit cards (Mastercard, Visa, Discover and American Express) as well as PayPal.  We do not take Google Wallet or other forms of payment at this time.

For any additional questions you may have don't hesitate to email us at onlinestore@iacworld.org or call us at 212-867-0807...

IAC Online Store Team